winw88 Privacy Policy

1 Who We Are

winw88 is an online gaming platform operated at winw88.app, providing casino games, live dealer products, sports betting, and poker services to registered players. winw88 is operated under an internationally recognised gaming authority licence. For the purposes of applicable data protection legislation, winw88 is the data controller in respect of personal data collected through the Platform.

Where winw88 engages third-party service providers to process personal data on its behalf, those providers act as data processors subject to binding contractual obligations regarding data security and confidentiality.

2 Personal Data We Collect

2.1 Registration Data

When you create a winw88 account, we collect: full legal name, date of birth, email address, mobile telephone number, residential address, and username. This information is required to open and maintain your account and to comply with Know Your Customer (KYC) obligations.

2.2 Identity Verification Data

To comply with our Licence obligations and anti-money laundering (AML) requirements, winw88 may collect copies of government-issued photo identity documents (National Identity Card, Passport, or equivalent), proof of address documents, and proof of payment method ownership. This data is collected only when required for KYC verification and is handled with the highest level of security.

2.3 Financial Data

winw88 collects transaction records associated with your Account, including deposit amounts, withdrawal requests, bonus activity, and betting history. winw88 does not store full payment card numbers. Payment method details (e-wallet identifiers, bank account numbers) are used only to process transactions and verify ownership.

2.4 Usage & Technical Data

When you access the winw88 platform, we automatically collect: IP address, device type and operating system, browser type and version, session duration, pages visited, game activity logs, and approximate geographic location derived from IP address.

2.5 Communications Data

When you contact winw88 via live chat, email, or any other channel, we retain records of those communications for the purpose of resolving queries, handling complaints, and maintaining service quality records.

2.6 Responsible Gaming Data

Where you use responsible gaming tools (deposit limits, self-exclusion, cool-off periods), winw88 records the parameters of those tools and your interaction with them. This data is used solely to enforce the restrictions you have set and to meet regulatory reporting obligations.

3 How We Collect Your Data

winw88 collects personal data through the following means:

• Directly from you — at registration, during KYC verification, when you make deposits or withdrawals, when you contact support, and when you update your account profile;
• Automatically — through server logs, cookies, and similar tracking technologies when you access the Platform (see Section 7);
• From third parties — including identity verification service providers, payment processors, and fraud prevention services, where required to verify your identity or prevent financial crime;
• From publicly available sources — where required for AML/KYC compliance purposes, winw88 may cross-reference data against publicly available sanctions lists, politically exposed persons databases, and adverse media sources.

4 Legal Basis & Purposes of Processing

winw88 processes personal data on the following legal bases and for the following purposes:

5 Data Sharing & Disclosure

5.1 winw88 does not sell, rent, or trade your personal data to third-party marketers or advertisers.

5.2 winw88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity Verification Providers — to fulfil KYC obligations required under our Licence;
• Payment Processors — including Touch n Go eWallet, Boost, and banking partners, to process deposits and withdrawals;
• Game Content Providers — game software providers may receive aggregated, pseudonymised session data for game performance monitoring;
• Fraud Prevention & AML Services — to detect and prevent fraudulent activity and financial crime;
• Regulatory Authorities — winw88 is required under its Licence to report certain player data to the relevant licensing and regulatory authority upon request or as mandated by applicable law;
• Legal & Professional Advisers — where required in connection with legal proceedings, regulatory investigations, or professional compliance advice;
• IT Infrastructure & Hosting Providers — cloud and server infrastructure providers bound by data processing agreements.

5.3 In the event of a merger, acquisition, or sale of all or part of winw88's business, personal data may be transferred to the acquiring entity, subject to the same data protection standards as set out in this Policy.

6 International Data Transfers

6.1 Some service providers used by winw88 may process personal data in jurisdictions outside Malaysia. Where such transfers occur, winw88 ensures that appropriate safeguards are in place to protect your data, including contractual mechanisms such as standard data protection clauses and security requirements consistent with applicable data protection standards.

6.2 By registering and using the winw88 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia for the purposes described in this Policy.

7 Cookies & Tracking Technologies

7.1 Types of Cookies Used

The winw88 Platform uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies — required for the Platform to function, including session management, authentication, and security. These cannot be disabled.
• Performance & Analytics Cookies — used to understand how players interact with the Platform, which pages are visited most frequently, and to identify technical issues. Data is collected in aggregate and does not identify individual players.
• Functional Cookies — used to remember your preferences such as language settings and display options.

7.2 Managing Cookies

You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the winw88 Platform, including game loading and account session persistence.

8 Data Retention

8.1 winw88 retains personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and legal obligations.

8.2 The following indicative retention periods apply:

• Account and transaction records: Retained for a minimum of 5 years following account closure, as required by AML and gaming Licence regulations;
• KYC documents: Retained for a minimum of 5 years from the date of collection or account closure, whichever is later;
• Support communications: Retained for 3 years from the date of the communication;
• Technical / log data: Retained for 12 months, after which it is anonymised or deleted.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

9 Your Data Rights

Subject to applicable data protection legislation and regulatory obligations under our Licence, you have the following rights in relation to your personal data held by winw88:

• Right of Access — you may request a copy of the personal data winw88 holds about you;
• Right to Rectification — you may request correction of inaccurate or incomplete personal data;
• Right to Erasure — you may request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to our regulatory retention obligations;
• Right to Restriction of Processing — you may request that we restrict processing of your data in certain circumstances;
• Right to Data Portability — where processing is based on consent or contract, you may request a machine-readable copy of your data;
• Right to Object — you may object to processing based on legitimate interests;
• Right to Withdraw Consent — where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

To exercise any of these rights, please contact winw88 support via live chat or email. winw88 will respond to verified requests within 30 days. Please note that certain rights may be limited where processing is required by law or to fulfil our Licence obligations.

10 Data Security

10.1 winw88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data in transit between your device and the winw88 Platform;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits of the winw88 Platform and infrastructure;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

10.2 While winw88 takes all reasonable steps to protect your data, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your Account credentials.

11 Minors

The winw88 Platform is strictly for adults aged 21 and above. winw88 does not knowingly collect personal data from individuals under the age of 21. If winw88 becomes aware that it has collected personal data from a person under 21 years of age, the associated Account will be immediately suspended, all personal data will be deleted or returned, and any balance will be returned to the original deposit source.

If you believe that a minor has registered an Account with winw88, please contact support immediately.

12 Changes to This Privacy Policy

12.1 winw88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on record or by in-platform notification, and the revised Policy will be published on the winw88 website with an updated Effective Date.

12.2 Your continued use of the winw88 Platform following publication of an amended Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the amended Policy, you must stop using the Platform and may request Account closure in accordance with the winw88 Terms & Conditions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by winw88, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the winw88 Platform. Response target under 2 minutes.
• Email: [email protected] (plain text — not a clickable link)

All data-related requests will be handled by the winw88 compliance team. We will acknowledge receipt of your request within 2 business days and provide a substantive response within 30 days.